Technical Support Specialist

7 days ago


Chennai, Tamil Nadu, India Pathirika Network Private Limited Full time

Company Overview:

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We are a leading IT company, Pathirika Network Private Limited, dedicated to delivering top-notch technical support services to our clients.

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Job Description:

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We are seeking an experienced L1 Support Engineer with 3-5 years of experience in troubleshooting and resolving technical issues for our clients.

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The ideal candidate will have a strong background in Windows and Linux operating systems, experience with virtualization technologies such as VMware or Hyper-V, and knowledge of networking protocols like TCP/IP, DNS, DHCP.

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Responsibilities:

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  • Provide technical assistance to clients via phone, email, or chat
  • Troubleshoot and resolve technical issues in a timely manner
  • Escala complex issues to L2/L3 support engineers
  • Document and track issues in the ticketing system
  • Collaborate with other teams to ensure customer satisfaction
  • Contribute to knowledge base articles and create documentation for new processes and procedures
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Required Skills and Qualifications:

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The successful candidate will possess a Bachelor's degree in Computer Science or a related field, 3-5 years of experience in technical support, and excellent communication and customer service skills.

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Benefits:

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We offer a competitive compensation package, opportunities for growth and professional development, and a dynamic work environment.



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