Technical Support Specialist
7 days ago
Company Overview:
">We are a leading IT company, Pathirika Network Private Limited, dedicated to delivering top-notch technical support services to our clients.
">Job Description:
">We are seeking an experienced L1 Support Engineer with 3-5 years of experience in troubleshooting and resolving technical issues for our clients.
">The ideal candidate will have a strong background in Windows and Linux operating systems, experience with virtualization technologies such as VMware or Hyper-V, and knowledge of networking protocols like TCP/IP, DNS, DHCP.
">Responsibilities:
">- Provide technical assistance to clients via phone, email, or chat
- Troubleshoot and resolve technical issues in a timely manner
- Escala complex issues to L2/L3 support engineers
- Document and track issues in the ticketing system
- Collaborate with other teams to ensure customer satisfaction
- Contribute to knowledge base articles and create documentation for new processes and procedures
Required Skills and Qualifications:
">The successful candidate will possess a Bachelor's degree in Computer Science or a related field, 3-5 years of experience in technical support, and excellent communication and customer service skills.
">Benefits:
">We offer a competitive compensation package, opportunities for growth and professional development, and a dynamic work environment.
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