Help Desk Technician

5 days ago

Dindigul, Tamil Nadu, India beBeeDesktopSupportEngineer Full time ₹ 14,27,189 - ₹ 21,59,843

Job Title: Senior Desktop Support Engineer

We are seeking a skilled and experienced Desktop Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.

The successful candidate will have a strong background in desktop support, with experience in troubleshooting and resolving technical issues related to Microsoft Windows operating systems and Office applications.

In addition to their technical skills, the ideal candidate will possess excellent communication and customer service skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Administer Microsoft Intune for endpoint management and provide support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.
  • Manage incident and service request management process to ensure timely resolution of user issues and requests.
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
  • Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
  • Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
  • Perform remote software installations and configurations to ensure users have access to required applications.
  • Reset passwords and unlock user accounts as per established security protocols.
  • Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
  • Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
  • Provide support for external file sharing platforms such as ShareFile and Teams channels.
  • Assist users with unlocking Bitlocker screens and resolving related issues.
  • Configure and map network drives and printers for users as needed.
  • Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.

Required Skills and Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.

Benefits:

This is an excellent opportunity to join a dynamic team and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The opportunity to work with a talented team of professionals.

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