Highly Strategic Operations Leader for Recruiting Services

3 days ago


Bengaluru, Karnataka, India myGwork Full time
Job Overview

Amazon is seeking a highly strategic Operations Manager to lead the Recruiting Services team in Hyderabad. This role plays a critical part in exceeding customer expectations and providing an exceptional experience.

About the Role

The Operations Manager will be responsible for all aspects of operations, including people management, process development, and meeting or exceeding customer expectations. You will lead a dynamic team to achieve operational excellence through coaching, mentoring, and driving employee engagement.

Key Responsibilities
  • Strategic Planning: Owns and delivers the operational budget, including productivity, financial, and labor planning, and operational goals for HR operations.
  • Long-term Planning: Provides strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
  • Continuous Improvement: Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives.
Requirements and Qualifications
  • BASIC QUALIFICATIONS: Bachelor's degree, or 2+ years of contact center operations management with demonstrated progressively increased responsibility experience.
  • PREFERRED QUALIFICATIONS: 5+ years of leading large complex programs experience, knowledge of compensation/total rewards, talent management, performance management, compliance, and organization design and development.
Salary

We offer a competitive salary, estimated to be around $120,000 - $180,000 per year, depending on location and experience.

About MyGwork

MyGwork is an inclusive employer and a member of the LGBTQ+ business community. We are committed to creating a workplace where everyone can thrive.



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