Strategic Operations Leader

1 week ago


Bengaluru, Karnataka, India myGwork Full time

At myGwork, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people like you to help us build innovative labor models and infrastructure that improve our employment value proposition and scale over time.

We are looking for a Strategic Operations Leader to join our Workforce Staffing (WFS) Team in Bangalore. The role will involve travel across India and other geographies for short periods as necessary.

The successful candidate will have superb business judgment, strong attention to detail, and exceptional organizational skills. You will also have experience of working in highly ambiguous environments and a track record of successful relationship management.

You will leverage knowledge of legal and social responsibility frameworks in APAC to drive audits and process compliance checks along with analytics/reporting for leadership. Additionally, you will have the ability to build solutions that can flex with business needs and ultimately scale.

As a Strategic Operations Leader, you will lead multiple simultaneous projects to deploy processes/systems and optimize hiring lead times, costs, and service levels for our geographies in APAC and execute labor strategy plans for high volume hiring of frontline associates.

Your demonstrable experience in large-scale project management with leading teams based out of different geographies and time zones is essential. You will work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements.

You will identify, assess, track, and mitigate issues and risks at multiple levels and drive Labor Strategy related decisions including Labor Model changes and associated change management across diverse stakeholders for smooth execution.

Additionally, you will drive Structural Changes and define the change roadmap for similar projects on worldwide parity where applicable.

Our ideal candidate has a Bachelor's degree or 3+ years of Amazon blue badge/FTE experience. You should also have knowledge of Microsoft Office products and applications, experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Exceptional writing skills, with the ability to write succinctly, and demonstrable experience in large-scale project management are required. Ability to lead, teach, and develop associates and managers to deliver key organizational goals is also essential.

A competitive estimated salary of ₹1,200,000 - ₹2,000,000 per annum is offered to the right candidate. We are an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.



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