Transformation Leader

1 month ago

Bengaluru, Karnataka, India MUFG Full time

About Us:

MUFG Bank, Ltd. is Japan's leading bank with a global presence in over 40 markets. Outside of Japan, the bank offers a wide range of commercial and investment banking products and services to businesses, governments, and individuals worldwide.

The Group aims to be the world's most trusted financial group through close collaboration among our operating companies and flexible response to all financial needs of customers, serving society, and fostering shared and sustainable growth for a better world.

For more information, visit https://www.mufg.jp/english

MUFG Global Service Private Limited:

Established in 2020, MUFG Global Service Private Limited (MGS) is a 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally.

About the Role

Position Title: Head of GOS Transformation

Corporate Title: Vice President / Director

Reporting to: Managing Director

Location: Bengaluru

Job Profile

Purpose of Role:

The purpose of the role of Head of GOS Transformation is to drive and oversee strategic changes of Global Operations and Services (GOS). This role involves leading teams in the implementation of multiple key systems including core banking systems i.e. T24, GPP, Loan IQ and other technologies, regulatory demands, enhancing operational efficiency, reducing costs, and improving customer experiences.

Main Responsibilities:

Develop and drive the strategic roadmap for Global Operations & Services (GOS) transformation, aligning it with the overall business objectives and technological advancements.Lead the BA teams in India to achieve smooth migrations of system transitions, changes by liaising closely with all relevant key stakeholders.Lead initiatives to optimize and transform GOS, ensuring scalability, efficiency, and alignment with regulatory requirements.Collaborate closely with IT and Technology teams to integrate new technologies, such as automation, artificial intelligence, and blockchain, into operational processes.Ensure that technology initiatives are aligned with operational needs and that systems are implemented effectively and securely.Oversee the adoption of digital tools and platforms to enhance operational efficiency and customer service.Lead the planning and execution of operations transformation projects, focusing on improving end-to-end processes, reducing costs, and increasing operational efficiency.Work with cross-functional teams to design and execute process reengineering projects, ensuring they meet both current and future business needs.Act as the primary liaison between operations, IT, and technology teams, ensuring clear communication and alignment on transformation objectives.Manage relationships with key stakeholders, including senior management, to ensure support for transformation initiatives.Ensure that all transformation initiatives comply with regulatory requirements and internal policies.Identify and mitigate risks associated with operational change and technology implementations.Oversee the allocation of resources for transformation projects, ensuring that teams have the necessary skills and tools to succeed.Manage budgets and ensure that transformation initiatives are delivered on time and within budget.Establish key performance indicators (KPIs) to measure the success of transformation initiatives.Geographies to be covered – APAC, EMEA, and USA

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