
Office Coordinator
6 hours ago
The role of a receptionist is multifaceted and involves managing front desk operations, telephone communication, appointment scheduling, administrative support, and customer service.
Key Responsibilities:- Front Desk Operations: Greet visitors, clients, or patients in a friendly and professional manner, maintain a clean and organized reception area, manage visitor logbooks, ID issuance, and ensure proper entry protocols.
- Telephone & Communication Handling: Answer, screen, and forward incoming phone calls to appropriate departments, handle basic inquiries, provide accurate information, take and relay messages or emails when staff are unavailable.
- Appointment & Scheduling Support: Manage appointment bookings, rescheduling, and calendar coordination (for clinics, offices, or executives), notify staff of scheduled meetings or walk-in visitors, ensure meeting rooms are prepared and reserved as needed.
- Administrative Support: Receive, sort, and distribute incoming mail, parcels, and courier packages, assist with basic data entry, filing, photocopying, and document preparation, maintain office supplies inventory at the front desk area.
- Customer Service & Support: Provide excellent service to all guests and internal employees, handle complaints or direct concerns to the appropriate team quickly, support event coordination or visitor hospitality when required.
- Essential: Minimum 12th pass / High School graduate, 13 years of experience in a front office or receptionist role, basic computer skills (MS Office, email, internet).
- Desirable: Graduate in any discipline, experience with EPABX systems, appointment software, or hospital front desk systems, fluency in English and local language.
- Excellent verbal and written communication skills, pleasant personality and professional appearance, strong interpersonal and customer service orientation, good organizational and multitasking skills, ability to remain calm under pressure, basic knowledge of office equipment (printer, scanner, EPABX).
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