Area Service Manager
2 weeks ago
Job Summary
Hero Motocorp is seeking a highly skilled Area Service Manager to join our team. As a key member of our service business development team, you will be responsible for ensuring customer satisfaction and retention through workshops with state-of-the-art infrastructure and complete adherence to processes.
Key Responsibilities
- Ensure customer retention at workshops to achieve annual business plan for service reporting, parts, HGO, and value-added services of HMCL (Joyride, RSA, Paint Protection Treatment)
- Enhance customer satisfaction resulting in improvement of Customer Experience Index, Customer Effort Score, and NPS
- Implement processes and SOP for customer experience and service business through quality and sustainable implementation of HMCL initiatives (We Connect, Digital Invoice, VTS, Technical Coordinator and Trainer, 3-Star Dealership, and Maximizing Reward Qualifiers)
- Review channel gaps and execute network expansion plan to improve network reach for customers as per service demand (all formats: Dealer, AD, ARD, AESC, and DEC)
About Hero Motocorp
Headquartered in New Delhi, India, Hero Motocorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior, and eco-friendly mobility solutions for our millions of customers around the world.
What We Offer
As a member of our team, you will have the opportunity to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India's proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower.
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