Service Delivery Manager

3 weeks ago


Kolkata, West Bengal, India Danaher Full time
Unlock Your Potential as a Service Delivery Manager

At Danaher, we're committed to advancing and optimizing the laboratory to move science and healthcare forward. As a Service Delivery Manager, you'll play a critical role in driving customer satisfaction and service revenue in our defined territory.

Key Responsibilities:
  • Direct and control the field service organization in a defined area by managing Field Service Engineer (FSE) assignments and customer support.
  • Establish customized goals for the territory and drive KPIs to achieve them.
  • Forecast and implement scheduled activities in the territory to ensure timely availability of spares and consumables.
  • Manage service contracts, spares, and consumables billing to optimize revenue.
  • Responsible for spare part optimization, including planning for Min-Max inventory and maintaining optimal field stocks.
  • Lead the service escalation process, leveraging resources to provide quick solutions to breakdowns and improve customer TAT.
  • Talent management: manage training needs of the field team, performances, and development goals, and drive associate engagement in the territory.
Requirements:

We're looking for a seasoned professional with a strong background in service delivery and management. Previous experience in spare part optimization and service escalation is a plus.

At Danaher, we value diversity and the existence of similarities and differences in our workforce, workplace, and markets. Our associates, customers, and shareholders contribute unique perspectives as a result of these diverse attributes.



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