Service Delivery Manager
3 weeks ago
At Danaher, we're building a culture that celebrates our associates' backgrounds, experiences, and perspectives. As a Service Delivery Manager, you'll be part of a team that's dedicated to advancing and optimizing the laboratory to move science and healthcare forward.
Key Responsibilities:
- Direct and control the field service organization in a defined area, managing Field Service Engineer assignments for customer support.
- Drive KPIs for the region by establishing customized goals for the territory.
- Forecast and implement scheduled activities in the territory.
- Manage service revenue, account receivables, and service contracts.
- Responsible for spare part optimization and service escalation processes.
Requirements:
The ideal candidate will possess previous experience in service management, with a strong background in customer support and field service operations.
As a Service Delivery Manager, you'll be responsible for managing a team of Field Service Engineers and driving service excellence in the region. You'll work closely with cross-functional teams to ensure seamless service delivery and customer satisfaction.
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