Service Delivery Manager

3 weeks ago


Kolkata, West Bengal, India Danaher Full time
Drive Service Excellence in Beckman Coulter Diagnostics

At Danaher, we're building a culture that celebrates our associates' backgrounds, experiences, and perspectives. As a Service Delivery Manager, you'll be part of a team that's dedicated to advancing and optimizing the laboratory to move science and healthcare forward.

Key Responsibilities:

  • Direct and control the field service organization in a defined area, managing Field Service Engineer assignments for customer support.
  • Drive KPIs for the region by establishing customized goals for the territory.
  • Forecast and implement scheduled activities in the territory.
  • Manage service revenue, account receivables, and service contracts.
  • Responsible for spare part optimization and service escalation processes.

Requirements:

The ideal candidate will possess previous experience in service management, with a strong background in customer support and field service operations.

As a Service Delivery Manager, you'll be responsible for managing a team of Field Service Engineers and driving service excellence in the region. You'll work closely with cross-functional teams to ensure seamless service delivery and customer satisfaction.



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