Customer Service Manager
4 weeks ago
- Oversee the daily operations of the customer service department, ensuring seamless interactions and resolving issues promptly.
- Develop and implement a customer loyalty program that fosters long-term relationships and drives retention.
- Set clear customer service goals for team members, providing guidance and support to help them achieve success.
- Engage with customers, addressing queries and complaints in a timely and professional manner.
- Maintain strong relationships with profitable customers, identifying opportunities to upsell and cross-sell.
- Prepare and present weekly and monthly reports, highlighting key performance indicators and areas for improvement.
- Stay abreast of industry trends and best practices, applying knowledge to enhance customer service delivery.
- Proven experience in customer service management, with a strong track record of success.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
- Strategic thinking and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Strong leadership skills, with the ability to motivate and guide team members to achieve shared goals.
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Customer Service Manager
2 weeks ago
Kolkata, West Bengal, India Max Life Insurance Full timePosition Overview We seek a seasoned Customer Service Manager to lead the Customer Retention Team at Max Life Insurance.Key ResponsibilitiesLead the Customer Retention TeamDevelop and implement customer retention strategiesManage team performance and provide coachingRequirementsBachelor's degree in a relevant fieldMinimum 5 years of experience in customer...
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Customer Service Director
2 weeks ago
Kolkata, West Bengal, India Fitbasix Full timeWe are seeking a seasoned Customer Service Director to manage our customer service team and develop strategies to improve our customer experience.Responsibilities:Lead a team of customer service representatives to ensure excellent customer service delivery.Develop and implement customer service processes and procedures.Conduct quality assurance surveys with...
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Customer Service Relationship Manager
21 hours ago
Kolkata, West Bengal, India Matrimony Full timeJob DescriptionWe are seeking a talented Customer Service Executive to join our team at Matrimony. The successful candidate will be responsible for providing exceptional customer support and selling company packages to prospective customers.About the RoleThis is a fantastic opportunity for someone who is passionate about delivering outstanding customer...
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Customer Service Representative
4 weeks ago
Kolkata, West Bengal, India 3 steps aviation Full timeResponsibilities for Customer Service RepresentativeProvide exceptional customer service by responding promptly and professionally to inquiries in person, by phone, or via emailStay up-to-date on 3 Steps Aviation's products, services, and customer service policies to effectively address customer needsDocument customer interactions as necessary, compiling...
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Customer Service Representative
2 weeks ago
Kolkata, West Bengal, India 3 steps aviation Full timeResponsibilities for Customer Service Associate at 3 Steps AviationWe are seeking a skilled Customer Service Associate to join our team at 3 Steps Aviation. In this role, you will be responsible for providing exceptional support to our clients through various communication channels.Initial Contact: Respond promptly and professionally to incoming customer...
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Customer Service Director
2 weeks ago
Kolkata, West Bengal, India Bharti Axa Life Insurance Full timeJob Description:As a key member of the Bharti Axa Life Insurance team, the Customer Service Director will be responsible for leading the daily operations of the customer service department.Department Supervision: Oversee the daily activities of the customer service department, ensuring efficient and effective service delivery.Loyalty Program Development:...
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Customer Service Representative
2 weeks ago
Kolkata, West Bengal, India G &R Management Full timeCustomer Service Representative OpportunityAt G &R Management, we are seeking a skilled Customer Service Representative to join our team in handling customer inquiries, resolving issues, and providing exceptional support.
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Customer Service Representative
4 weeks ago
Kolkata, West Bengal, India Snaphunt Full timeThe OpportunitySnaphunt is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing incoming phone calls, identifying and assessing customer needs, and providing accurate and complete information to achieve customer satisfaction.The RoleManage incoming phone calls and...
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Customer Service Engineer
4 weeks ago
Kolkata, West Bengal, India Thermo Fisher Scientific Full timeJob SummaryWe are seeking a skilled Customer Service Engineer to join our team at Thermo Fisher Scientific. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their instruments are properly maintained and repaired in a timely manner.Key Responsibilities:Perform routine and...
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Customer Service Representative
2 weeks ago
Kolkata, West Bengal, India Webvio Technologies Private Limited Full timeWe are seeking a highly skilled Customer Service Representative to join our team at Webvio Technologies Private Limited. As a key member of our customer care team, you will be responsible for managing incoming phone calls, identifying and assessing customers' needs to achieve satisfaction, and providing accurate and complete information to resolve customer...
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Customer Service Director
21 hours ago
Kolkata, West Bengal, India Bharti Axa Life Insurance Full timeAt Bharti Axa Life Insurance, we are seeking an exceptional Customer Service Director to lead our customer service department. The ideal candidate will have a strong background in customer service and supervision, with the ability to motivate and guide team members to achieve excellent results.The estimated salary for this role is ₹80,000 - ₹1,20,000 per...
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Customer Service Coordinator
3 weeks ago
Kolkata, West Bengal, India Naukripay Full timeResponsibilities• Provide exceptional customer service to visitors and clients, ensuring a warm and welcoming experience for all.• Manage the front desk area, handling incoming and outgoing mail, packages, and deliveries with efficiency and discretion.• Maintain accurate records of meetings, appointments, and reservations, utilizing calendar management...
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Customer Service Representative
4 weeks ago
Kolkata, West Bengal, India 2coms Full timeJob Title: Tele calling/Field ExecutiveAt 2coms, we are seeking a highly motivated and customer-focused Tele calling/Field Executive to join our team. As a Tele calling/Field Executive, you will be responsible for managing customer interactions, both over the phone and in person, to provide exceptional service and drive business growth.Key...
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Customer Service Associate
2 weeks ago
Kolkata, West Bengal, India Bajaj Allianz Life Full timeWe are seeking a highly motivated Customer Service Associate to provide exceptional customer experiences in our retail environment.Key Responsibilities:Greet customers and offer assistance with purchasing decisions, ensuring a positive and personalized experience.Respond to customer inquiries and address concerns in a professional and courteous...
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Customer Service Representative
4 weeks ago
Kolkata, West Bengal, India 2coms Full timeJob SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our QSR team, you will be responsible for providing exceptional customer service, preparing food items, and maintaining a clean and organized store environment.Key Responsibilities:Take orders from customers...
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Customer Service Representative
3 weeks ago
Kolkata, West Bengal, India Webvio Technologies Private Limited Full timeTravel Process SpecialistAbout the Role:Key Responsibilities:Provide exceptional customer support to US-based clients for travel process.Ensure customer satisfaction and maintain high-quality customer service.Manage customer queries and resolve issues promptly and effectively.Requirements:Strong customer support, customer satisfaction, and customer service...
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Customer Service Representative
4 weeks ago
Kolkata, West Bengal, India 2coms Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Team Member in Kolkata. As a key member of our QSR team, you will be responsible for managing day-to-day store level operational activities to ensure a seamless guest experience.Job ResponsibilitiesFood Preparation and Service: Prepare food items according to...
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Customer Service Representative
2 weeks ago
Kolkata, West Bengal, India Snaphunt Full timeOpportunity OverviewWe are seeking a highly skilled Customer Service Executive to join our team at Snaphunt. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Provide professional and timely support to customers through various communication channels.Resolving customer...
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Senior Executive
21 hours ago
Kolkata, West Bengal, India AmbujaNeotia Group Full timeAmbuja Neotia is seeking a Senior Executive to lead our customer service operations. The ideal candidate will have experience in managing front office teams, CRM systems, and customer complaints.As a Senior Executive, you will be responsible for:Oversight of front office operationsImplementing and maintaining CRM systems for the mallCollections and account...
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Customer Service Ambassador
3 days ago
Kolkata, West Bengal, India Naukripay Full timeJob OverviewRewarding career opportunity as a Customer Service Ambassador at Naukripay!The estimated salary for this role is $45,000 - $60,000 per annum.About the RoleWe are seeking an exceptional Receptionist to join our team. As the first point of contact for customers and visitors, you will create a positive impression and provide top-notch service.Your...