Customer Service Manager

4 weeks ago


Kolkata, West Bengal, India Bharti Axa Life Insurance Full time
Key Responsibilities:
  • Oversee the daily operations of the customer service department, ensuring seamless interactions and resolving issues promptly.
  • Develop and implement a customer loyalty program that fosters long-term relationships and drives retention.
  • Set clear customer service goals for team members, providing guidance and support to help them achieve success.
  • Engage with customers, addressing queries and complaints in a timely and professional manner.
  • Maintain strong relationships with profitable customers, identifying opportunities to upsell and cross-sell.
  • Prepare and present weekly and monthly reports, highlighting key performance indicators and areas for improvement.
  • Stay abreast of industry trends and best practices, applying knowledge to enhance customer service delivery.
Requirements:
  • Proven experience in customer service management, with a strong track record of success.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
  • Strategic thinking and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Strong leadership skills, with the ability to motivate and guide team members to achieve shared goals.


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