Customer Service Director
1 month ago
At Bharti Axa Life Insurance, we are seeking an exceptional Customer Service Director to lead our customer service department. The ideal candidate will have a strong background in customer service and supervision, with the ability to motivate and guide team members to achieve excellent results.
The estimated salary for this role is ₹80,000 - ₹1,20,000 per month, depending on experience and qualifications.
Key responsibilities include:
- Strategic Planning: Develop and implement strategies to improve customer satisfaction and loyalty.
- Team Management: Supervise and mentor team members to ensure they have the skills and knowledge required to provide exceptional customer service.
- Customer Interaction: Handle customer queries and complaints in a timely and professional manner.
- Reporting: Prepare weekly and monthly reports on customer service performance and make recommendations for improvement.
To be successful in this role, you will need:
- A bachelor's degree in business administration or a related field.
- Minimum 5 years of experience in customer service and supervision.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
Bharti Axa Life Insurance offers a range of benefits, including:
- Competitive Salary: ₹80,000 - ₹1,20,000 per month.
- Medical Insurance: Comprehensive health insurance coverage.
- Retirement Plan: Contributory pension plan.
- Leave Policy: Generous paid leave policy.
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