Customer Service Director

3 weeks ago


Kolkata, West Bengal, India Bharti Axa Life Insurance Full time
Job Description:

As a key member of the Bharti Axa Life Insurance team, the Customer Service Director will be responsible for leading the daily operations of the customer service department.

  • Department Supervision: Oversee the daily activities of the customer service department, ensuring efficient and effective service delivery.
  • Loyalty Program Development: Create and implement a reliable customer loyalty program to foster long-term relationships with customers.
  • Goal Setting and Achievement: Collaborate with team members to set realistic customer service goals and provide guidance to help them achieve these targets.
  • Customer Interaction and Resolution: Engage with customers, address queries and complaints in a timely manner, and maintain a positive reputation for the company.
  • Relationship Management: Develop and maintain relationships with profitable customers to drive business growth.
  • Reporting and Analysis: Prepare weekly and monthly reports and surveys to track customer service performance, identify areas for improvement, and inform business decisions.
  • Industry Trends and Best Practices: Stay up-to-date with the latest industry trends and techniques to ensure the customer service department remains competitive and innovative.


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