Service Delivery Coordinator

4 days ago


Kolkata, West Bengal, India Rentokil Initial Full time
About Rentokil PCI

At Rentokil PCI, we bring over 90 years of Rentokil's global expertise and 60 years of PCI's local presence in India to deliver unparalleled pest control services. Our goal is to set new standards for customer service with operations across 300 locations in India, leveraging best practices, innovation, and digital technologies.

Key Responsibilities
  • Plan, schedule, and manage technicians' time to maximize profitability and productivity.
  • Collaborate with the Sales and Service teams to accommodate urgent service visit appointments.
  • Ensure customer service-related complaints or termination notifications are addressed promptly.
  • Manage service documentation and update customer/technician feedback in business systems.
  • Review service reports and highlight areas of concern to the manager.
  • Monitor service productivity and efficiency KPIs.
Requirements
  • Minimum graduation with 1-3 years of relevant experience in team management.
  • Basic computer skills for reporting and work management.
  • Effective communication skills for external customers and internal teams.
  • Knowledge of the territory handled for planning.
What We Offer
  • We value safety, integrity, innovation, learning, and open communication.
  • We foster a diverse and inclusive workplace.


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