HR Service Delivery Lead

3 weeks ago


Kolkata, West Bengal, India Capgemini Full time
Job Description

Job Description

  • Act as the primary point of contact for level 2 escalations from clients, providing timely and effective resolutions.
  • Develop and maintain strong relationships with stakeholders to understand their needs and priorities.
  • Collaborate with clients and subject matter experts to identify opportunities for improving services and processes.
  • Monitor employee satisfaction with services rendered and identify trends for improvement.
  • Lead special projects and initiatives assigned by senior management.

Primary Skills

  • Proven expertise in HR services, with a focus on employee engagement, HR service delivery, or HR operations.
  • Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders.
  • Excellent communication skills, including written, verbal, and presentation skills.
  • Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.

Secondary Skills

  • Proven ability to collaborate effectively with cross-functional teams and influence stakeholders.
  • Customer-centric mindset with a passion for delivering an exceptional employee experience.
  • Proficiency in HRIS systems and Microsoft Office Suite.
Key Responsibilities
  • Client Relations
  • Employee Engagement
  • Service Delivery
  • Process Improvement
Requirements
  • HR Service Delivery
  • Employee Engagement
  • HR Operations


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