HR Service Delivery Lead
3 weeks ago
Job Description
- Act as the primary point of contact for level 2 escalations from clients, providing timely and effective resolutions.
- Develop and maintain strong relationships with stakeholders to understand their needs and priorities.
- Collaborate with clients and subject matter experts to identify opportunities for improving services and processes.
- Monitor employee satisfaction with services rendered and identify trends for improvement.
- Lead special projects and initiatives assigned by senior management.
Primary Skills
- Proven expertise in HR services, with a focus on employee engagement, HR service delivery, or HR operations.
- Strong interpersonal skills, with the ability to build rapport and credibility with employees and stakeholders.
- Excellent communication skills, including written, verbal, and presentation skills.
- Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
Secondary Skills
- Proven ability to collaborate effectively with cross-functional teams and influence stakeholders.
- Customer-centric mindset with a passion for delivering an exceptional employee experience.
- Proficiency in HRIS systems and Microsoft Office Suite.
- Client Relations
- Employee Engagement
- Service Delivery
- Process Improvement
- HR Service Delivery
- Employee Engagement
- HR Operations
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