Hotel Operations Manager

1 month ago


Chennai, Tamil Nadu, India Accor Full time
Job Description:

As a key member of the Accor team, you will be responsible for ensuring the successful operation of our hotel's Guest Service department. This role is ideal for individuals who are passionate about delivering exceptional guest experiences and have a strong background in hospitality management.

Responsibilities:
  • Ensure that all rooms are pre-blocked according to arrival time and housekeeping is informed
  • Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance
  • Ensures strict control of room keys for guests and other departments
  • Conduct frequent and thorough inspections together with the Housekeeping Manager
  • Maximizes room sales and revenues for the hotel
Key Performance Indicators:
  • Evaluate and improve the overall efficiency of the Guest Service department
  • Monitor and maintain high levels of guest satisfaction and loyalty
  • Develop and implement strategies to increase revenue and occupancy rates
Requirements:
  • A minimum of 2 years of experience in a similar role within the hospitality industry
  • Strong knowledge of hotel operations and management principles
  • Excellent communication and leadership skills
  • Ability to work effectively in a fast-paced environment
Salary and Benefits:

We offer a competitive salary package ranging from $60,000 to $80,000 per annum, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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