Hotel Operations Manager

2 weeks ago


Chennai, Tamil Nadu, India Intellect Design Arena Ltd Full time

Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. Our commitment is to take banking into the future, anticipating and solving needs of tomorrow's businesses.

We create financial technologies that help banks lead businesses on the path to growth and success. With over 5000 solution architects, domain and technology specialists, backed with over 30 years of deep domain expertise, Intellect is the brand on which progressive financial institutions rely on for transformation initiatives.

As Hotel Operations Manager - Guest Services, you will play a crucial role in ensuring seamless guest experiences across different locations. Key responsibilities include:

  • Supervising daily housekeeping operations and maintaining compliance with all policies, standards, and procedures
  • Collaborating with Engineering to ensure product upkeep and upliftment
  • Mentoring team members by providing supervision, scheduling, conducting counseling, evaluating performance, and delivering recognitions and rewards
  • Monitoring and requisitioning periodic inventories for fixed assets and operational supplies
  • Managing staff roster and allocation in accordance with business demands, ensuring exceptional customer service
  • Fostering effective customer relations within in-house guests
  • Understanding the impact of department's operations on overall property financial goals and objectives, and managing to achieve or exceed budgeted targets
  • Recruiting, interviewing, and training new team members
  • Providing feedback and participating in employee performance appraisal processes
  • E nsuring availability of resources for smooth operations
  • Cafeteria/ Canteen Management


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