Hotel Operations Manager
4 weeks ago
The role of a Front Office Executive at Accor involves ensuring a seamless guest experience. This includes greeting guests warmly upon arrival, assisting with check-in and check-out procedures, and providing personalized assistance throughout their stay.
Key Responsibilities:
- Greet guests warmly and ensure a smooth check-in process
- Manage reservations efficiently, ensuring accuracy and attention to detail
- Oversee front desk operations, including phone calls and email responses
- Process guest payments and maintain accurate financial records
- Coordinate room assignments based on guest preferences and availability
- Provide guests with information about hotel facilities and local attractions
- Address guest concerns and complaints promptly
- Collaborate with other departments to ensure a seamless guest experience
Qualifications:
A diploma or graduation in Hotel Management is required, along with 1-2 years of experience in a similar role.
Salary: The estimated annual salary for this position is between $40,000 and $60,000, depending on location and experience.
Additional Information:
Accor values diversity and inclusion, welcoming each individual and respecting their differences. We prioritize qualities and skills when extending employment opportunities. Our aim is to provide meaningful employment, a warm culture, excellent working conditions, and promote the development of all people, including those with disabilities.
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