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Application Support Professional

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Odessa Application Management Specialist Role

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We are seeking an experienced Odessa professional to provide technical assistance and resolve issues related to our application.

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Key Responsibilities:

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  • Provide technical support via email, forms, or telephone to internal and external users.">
  • Diagnose and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity.">
  • Perform configuration changes in Odessa to meet user requirements.">
  • Escalate complex issues to higher-level support teams or Odessa when necessary.">
  • Maintain accurate records of user interactions and technical issues in the ticketing system.">
  • Provide timely follow-up with users to ensure their issues are resolved to their satisfaction.">
  • Assist with user account management, including password resets and access permissions.">
  • Contribute to the development and maintenance of knowledge base articles and documentation for common issues and solutions.">
  • Participate in training sessions and workshops to enhance technical and customer service skills.">
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Requirements:

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  • Previous experience in a customer service or technical support role.">
  • Knowledge of Odessa and its functionalities.">
  • Strong problem-solving skills and the ability to work independently.">
  • Excellent verbal and written communication skills.">
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.">
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Experience:

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  • A minimum of 6 to 9 years of overall experience.">
  • Specific experience managing or working with Odessa or similar platforms.">