Customer Support Professional

2 weeks ago


Bellary, Karnataka, India beBeeCustomer Full time ₹ 3,50,000 - ₹ 7,50,000
Customer Support Associate Job Description

We are seeking an enthusiastic and customer-focused professional to join our team as a Customer Support Associate. This role is ideal for individuals with strong communication skills who can handle customer interactions confidently and professionally.

The successful candidate will be responsible for:

  • Responding to customer inquiries via phone, email, and intercom in a timely and courteous manner.
  • FOLLOWING STANDARD PROCEDURES to resolve issues or escalate them to the appropriate department.
  • Ensuring efficient use of company resources while maintaining professional communication.
  • Supporting team leads by handling routine tasks during their absence (after training).
  • Reporting operational challenges or service concerns to supervisors clearly and in a timely manner.

In order to succeed in this role, you will need:

  • EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS IN ENGLISH AND HINDI.
  • BASIC KNOWLEDGE OF CUSTOMER SERVICE PROCESSSES AND TELEPHONE ETIQUETTE.
  • ABILITY TO REMAIN CALM, ATTENTIVE, AND PROFESSIONAL UNDER PRESSURE.
  • COMPUTER LITERACY WITH BASIC IT KNOWLEDGE.
  • MINIMUM QUALIFICATION: 12TH PASS OR GRADUATE.
  • Able to work rotational shifts.

We offer a range of benefits, including:

  • Health Insurance
  • Provident Fund
  • Paid Time Off & Paid Sick Leave
  • Overtime Pay & Performance Bonus
  • Growth & Learning Opportunities


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