
Customer Support Professional
24 hours ago
Job Opportunity: Customer Support Associate
About the RoleWe are seeking a highly skilled Customer Support Associate to join our team. As a key member of our organization, you will play a crucial role in ensuring our learners have a seamless experience.
- Drive program execution from start to finish – scheduling, tracking and reporting.
- Collaborate with internal teams, faculty and external partners to meet project deadlines.
- Oversee learner onboarding, communication and engagement throughout the program.
- Analyze program data to identify improvement areas and share insights.
- Serve as the primary point of contact for learners, resolving queries efficiently.
To be successful in this position, you will need:
- A bachelor's degree in any field.
- 0-4 years of experience in customer support, program coordination or operations.
- Strong knowledge of Microsoft Excel and data handling.
- Excellent verbal and written communication skills.
- Attention to detail, organizational skills and ability to multitask in a fast-paced environment.
You will have the opportunity to work with a leading EdTech company, gain exposure to dynamic teams and projects, and be part of a growth-driven, collaborative and supportive work culture.
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