Support Professional

2 days ago

Bellary, Karnataka, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Support Professional

We are seeking a highly skilled and empathetic Support Specialist to fulfill this critical role. In this position, you will be responsible for delivering exceptional support to students and parents throughout their educational journey.

Main Responsibilities:

  • Respond promptly and accurately to concerns and refund requests, showcasing empathy and professionalism.
  • Effectively manage escalations across multiple channels (chat, call, email) to maintain a positive experience for parents and students.
  • Mentor students to ensure optimal app usage and maximize learning outcomes, providing valuable guidance and support.
  • Collaborate seamlessly with cross-functional teams (Sales, Tech, Academy) to resolve customer issues efficiently and within established timeframes.
  • Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring timely and effective execution.

Essential Skills and Qualifications:

  • Minimum 1 year of experience in customer experience or support roles, with a strong track record of success.
  • Excellent communication skills, both written and verbal, with the ability to articulate complex ideas simply.
  • Ambitious, solution-oriented, and comfortable working in a fast-paced environment, with a passion for education and student success.
  • Ability to manage multiple channels and collaborate effectively with cross-functional teams, leveraging technical skills and expertise.
  • Genuine interest in helping students achieve their full potential and succeed academically.

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