Visa Application Support Specialist

2 weeks ago

Bellary, Karnataka, India beBeeCareer Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Service Representative

Job Description:

We are seeking a skilled Customer Service Representative to join our team. As the first point of contact for clients, you will provide prompt, accurate, and effective assistance across multiple channels. Your ability to communicate clearly, resolve issues efficiently, and provide guidance on visa application processes will be essential to enhancing customer satisfaction and loyalty.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Deliver accurate information regarding services, procedures, and requirements.
  • Handle and resolve customer complaints and issues with empathy and efficiency.
  • Escalate complex queries to the appropriate internal departments.
  • Maintain detailed and organized records of all customer interactions and transactions.
  • Assist clients in completing required forms and documentation.
  • Offer expert consultation and guidance to clients on visa application processes and travel management.

Requirements:

  • Minimum 2 years of experience in a customer service or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of visa application procedures and travel management regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel).
  • Capable of working both independently and collaboratively in a team environment.

What We Offer:

  • Positive work environment.
  • Competitive salary.
  • Private medical insurance.
  • Flexible work schedules.
  • Flexible holidays and sick leave.
  • Opportunities for professional development.
  • Company-sponsored events.
  • Team-building activities.
  • Company lunch and free snacks.
  • Career advancement options.
  • Staff accommodation.

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