Support Services Professional

2 days ago


Bellary, Karnataka, India beBeeCloud Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title:

 

Customer Support Specialist

 

  • Key Responsibilities:
  • Provide first-line technical support and resolve incidents efficiently.
  • Manage service requests, incidents, and changes using ITSM tools (e.g., ServiceNow).
  • Support user onboarding, access provisioning, and basic resource requests.
  • Monitor system health and generate service performance reports.
  • Guide users through self-service portals and support documentation.
  • Coordinate with escalation teams for complex issue resolution.
  • Ensure compliance with SLAs and service quality standards.

 

Requirements:

 

  • 2+ years of experience in IT service desk, help desk, or technical support.
  • Hands-on experience with cloud services support (preferably GCP).
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Bachelor's or Master's degree in a relevant field.

 

Technical Skills:

 

  • Service Management: Incident, problem, and change management; SLA tracking; documentation and knowledge base management.
  • Technical Support: User access management, application troubleshooting, remote support, and escalation handling.
  • GCP Skills:
  • Console navigation and basic resource management
  • IAM role assignments and access control
  • Compute Engine and Cloud Storage support
  • Monitoring dashboards and alert triage
  • Billing usage analysis and cost monitoring

 

Certifications (Preferred):

 

  • ITIL Foundation (Required)
  • Google Cloud Digital Leader or Associate Cloud Engineer


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