Service Support Specialist

7 days ago

Bellary, Karnataka, India beBeeElectrical Full time ₹ 40,00,000 - ₹ 80,00,000
Job Detail

Corporate Comrade Consultancy seeks a skilled Service Engineer to provide on-site service support by handling customer complaints and ensuring timely resolution of service issues for installations across various regions.

Key Responsibilities
  • Attend field complaints and provide timely service support at customer sites.
  • Handle commissioning calls and ensure correct installation, testing, and performance verification.
  • Diagnose and troubleshoot mechanical and electrical issues.
  • Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
  • Provide inputs for AMC (Annual Maintenance Contracts) and other aftermarket growth opportunities.
Requirements

For this position, we require a Diploma / Graduate in Mechanical or Electrical Engineering with 3–4 years of relevant experience in field service, installation, or maintenance. Strong technical troubleshooting ability, knowledge of installation and commissioning standards, and excellent customer handling skills are also essential.

Key Performance Indicators

The successful candidate will be responsible for providing high-quality service support and driving business growth through effective service delivery and customer engagement. Key performance indicators include timely closure of customer complaints, reduction in service TAT & MTTR, and contribution to aftermarket and AMC opportunities.

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