Service Desk IT Support Specialist

1 week ago

Bellary, Karnataka, India beBeeIt Full time ₹ 7,00,000 - ₹ 9,00,000

Job Summary:

We are seeking a proactive IT Support Specialist to be the first point of contact for users with IT-related issues.

The successful candidate will handle incoming requests via phone, email or ticketing systems, provide basic troubleshooting and ensure timely escalation when required.

Key Responsibilities:

  • Serve as the initial point of contact for all user IT-related issues and requests.
  • Record, categorize and prioritize incidents in the ITSM/ticketing system.
  • Provide Level 1 troubleshooting for hardware, software, printers, email, network connectivity and end-user applications.
  • Escalate unresolved issues to L2/L3 teams with detailed logs and user inputs.
  • Maintain communication with users to provide status updates and follow-ups.
  • Ensure all tickets are logged, updated and closed in a timely manner according to Service Level Agreements (SLA).

Requirements:

  • 1–3 years of experience in IT Service Desk or desktop support roles.
  • Basic knowledge of Windows OS, MS Office Suite and Active Directory.
  • Familiarity with IT ticketing tools and remote support tools.
  • Good understanding of ITIL processes and incident lifecycle.

Preferred Qualifications:

  • Diploma or Bachelor's Degree in IT, Computer Science or related field.
  • ITIL Foundation certification is a plus.
  • A+ / MCSA / HDI certification is advantageous.

Benefits:

  • This role offers opportunities for career growth and professional development.
  • We offer a dynamic and supportive work environment.
  • Competitive salary and benefits package.

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