
Technical Support Specialist
1 week ago
We are seeking a skilled Technical Support Specialist to join our team. This role involves providing multilingual customer support via phone, chat, and email.
This opportunity is ideal for individuals who enjoy working in a dynamic environment, handling technical issues related to mobile devices and services.
Key Responsibilities:
- Provide technical assistance to customers in multiple languages.
- Troubleshoot mobile device and connectivity problems efficiently.
- Log and manage service tickets accurately.
- Liaise with telecom providers and internal teams to resolve technical issues.
- Ensure adherence to service level agreements and key performance indicators.
- Act as a liaison between end-users and technical teams for complex queries.
Ideal Candidate Profile:
- 2-6 years of experience in technical support or a related field.
- Excellent communication skills in multiple languages.
- Ability to work in a dynamic environment with rotating shifts.
- Strong troubleshooting and problem-solving skills.
- Experience with mobile technologies and ticketing tools is an asset.
- Self-starter with a collaborative mindset and attention to detail.
Apply now to be part of our growing team
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