
Technical Support Specialist Role
5 days ago
We are seeking an experienced technical support specialist to join our team. As a technical support specialist, you will be responsible for handling escalated technical tickets, diagnosing and resolving technical issues, and using Python scripting to automate repetitive tasks.
The ideal candidate will have at least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs. Strong problem-solving and debugging skills in a technical SaaS environment are also essential.
Key Responsibilities:
- Handle escalated technical tickets requiring in-depth understanding of product infrastructure, APIs, and backend systems.
- Diagnose and resolve technical issues related to data migration, application stability, and infrastructure.
- Use Python scripting to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
Requirements:
- At least 4 years of experience in a technical support role.
- Strong problem-solving and debugging skills in a technical SaaS environment.
- Effective written and verbal communication skills.
About the Role:
This is an exciting opportunity to join our team and contribute to our mission of equipping B2B businesses with innovative technology solutions. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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