IT Technical Support

7 hours ago

Bellary, Karnataka, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 17,50,000

Job Title: Technical Support Specialist

A challenging role has become available for a skilled and customer-focused technical support specialist to provide first-line technical assistance to end-users. This exciting opportunity is ideal for individuals who possess excellent communication skills, a passion for IT support, and the ability to work in a dynamic environment.

About the Role:

  • Deliver high-quality technical support to end-users via various communication channels.
  • Log all user service requests in IT service management systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.

Key Responsibilities:

  1. Provide exceptional customer service by responding promptly to service requests and resolving issues efficiently.
  2. Collaborate with cross-functional teams to resolve complex technical issues and improve overall system performance.
  3. Develop and maintain a comprehensive understanding of IT systems, technologies, and best practices.
  4. Stay up-to-date with emerging trends and advancements in IT support.
  5. Participate in ongoing training and development opportunities to enhance technical skills and knowledge.

Requirements:

  • Excellent communication skills – both verbal and written.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer-focused mindset with a commitment to service excellence.
  • Familiarity with IT service management tools and ticketing systems (preferred but not mandatory).

About Us:

We help enterprises transform businesses globally by leveraging cloud and cognitive technologies to deliver hyper-personalized digital experiences. Our Front2Back Transformation approach enables agility and innovation.

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