Technical Support Specialist

5 days ago

Bellary, Karnataka, India beBeeTechnical Full time ₹ 54,00,000 - ₹ 90,12,000

Job Title: Technical Support Professional

About the Role:

We are seeking a skilled technical support professional to join our organization. As a key member of our customer support team, you will be responsible for delivering exceptional technical support to our customers.

Your Key Responsibilities:

  1. Customer Interaction:
  • Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email.
  • Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.
  • Effective Communication: Clearly explain technical concepts to non-technical users.
  1. Product Knowledge:
  • Technical Proficiency: Develop expertise in Microsoft products, including Windows, Office, and Surface devices.
  • Updates and Patches: Stay informed about product updates, patches, and known issues.
  • Self-Service Guidance: Guide customers on using self-help resources and online documentation.
  1. Issue Resolution:
  • Tiered Support: Escalate complex issues to higher tiers when necessary.
  • Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
  • Case Management: Document interactions, solutions, and follow-up actions in the support system.
  1. Customer Satisfaction:
  • First-Contact Resolution: Strive for first-contact resolution whenever possible.
  • Professionalism: Maintain a positive and professional demeanor even during challenging interactions.
  • Customer Feedback: Collect feedback and identify areas for improvement.
  1. Collaboration:
  • Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues.
  • Knowledge Sharing: Contribute to internal knowledge bases and share best practices.
  1. Quality Assurance:
  • Adherence to Policies: Follow established support policies and guidelines.
  • Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction.

Required Skills:

  • Troubleshooting with post-install software issues (Windows, Office, etc.) cross-platform.
  • Assisting with device network & connectivity issues (internet, browsing, etc.) cross-platform – addressing with 'how-to' questions.

  • Technical Support Specialist Role

    17 hours ago

    Bellary, Karnataka, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,00,00,000

    Technical Support Specialist RoleWe are seeking an experienced technical support specialist to join our team. As a technical support specialist, you will be responsible for handling escalated technical tickets, diagnosing and resolving technical issues, and using Python scripting to automate repetitive tasks.The ideal candidate will have at least 4 years of...

  • Technical Support Specialist

    6 days ago

    Bellary, Karnataka, India beBeeFieldSupport Full time  80,000 -  1,20,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled professional to provide technical support and maintain the smooth operation of our organization's technology infrastructure.Key Responsibilities:Technical Support: Provide on-site and remote support for desktops, laptops, printers, and peripherals.Troubleshooting: Troubleshoot operating...

  • Technical Support Specialist

    7 days ago

    Bellary, Karnataka, India beBeeSupport Full time ₹ 60,00,000 - ₹ 90,00,000

    Job OverviewWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. This individual will be responsible for providing top-notch technical support to our customers, troubleshooting complex issues, and ensuring timely resolution of their concerns.The ideal candidate will have a strong background in technical fields,...

  • Technical Support Specialist

    6 days ago

    Bellary, Karnataka, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Opportunity:We are seeking a skilled professional to fill the position of Technical Support Specialist.Key Responsibilities:Provide technical assistance and resolve queries from clients via phone, email, or chat.Handle basic technical support calls related to telecom, VoIP, networking, and communications.Required Competencies:Basic knowledge of computer...

  • Technical Support Specialist

    5 days ago

    Bellary, Karnataka, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Technical Support SpecialistAbout the RoleThis position is responsible for providing technical support to customers. As a key member of our team, you will be responsible for resolving technical issues created by customers seeking help with understanding or troubleshooting unexpected behaviors related to the ServiceNow software and platform.You...

  • Senior Technical Support Specialist

    6 days ago

    Bellary, Karnataka, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    About the JobThis role offers a unique opportunity to join our team as a technical support specialist. You will be responsible for delivering high-quality IT services to our end-users, ensuring seamless day-to-day operations.As a key member of our End User Services team, you will work closely with colleagues and stakeholders to provide hands-on assistance,...

  • Senior Technical Support Specialist

    6 days ago

    Bellary, Karnataka, India beBeeCybersecurity Full time US$ 9,00,000 - US$ 12,00,000

    Job SummaryThe role of Business Systems Specialist is a member of the Sales Operations team, based in our Bangalore office in India. This position involves ensuring systemic accuracy and usability of sales tools through timely and accurate resolution of support tickets.Primary sales tools to be supported include Salesforce, Salesforce CPQ (formerly...

  • Technical Support Specialist

    17 hours ago

    Bellary, Karnataka, India beBeeTechnicalExpert Full time ₹ 60,00,000 - ₹ 1,00,00,000

    Job DescriptionWe are seeking a skilled technical expert to provide support for escalated issues, using various tools to diagnose challenges and provide solutions to internal and external customers.Collaboration with different teams is essential. You will be working closely with the Implementation team and maintaining a positive, empathetic, and professional...

  • Vehicle Support Specialist

    3 days ago

    Bellary, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,00,000

    Vehicle Support Specialist RoleThis role focuses on delivering exceptional customer service and technical expertise to resolve vehicle-related issues efficiently.

  • Supply Chain Technical Specialist

    3 days ago

    Bellary, Karnataka, India beBeeSCM Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Opportunity: SCM Technical SpecialistWe are seeking a skilled and experienced SCM Technical Specialist to join our team.The ideal candidate will possess strong technical expertise in Oracle EBS R12, with a focus on Supply Chain and Manufacturing modules. They will also have proficiency in SQL/PL/SQL, Oracle Forms, and Oracle...