
Technical Support Specialist
7 hours ago
Key responsibilities include:
- Providing timely and accurate customer feedback
- Following up with clients to ensure problem resolution
- Troubleshooting technical issues with minimal support from the development team
- Proposing workarounds to customers when fixes take time to be released
Requirements:
- Proficiency in browser-based debugging, JSON format, REST API's, database queries, and logs
- Experience with remote desktop applications and help desk software
- Experience in ticket management tools like Clickup, Jira, Trello, etc.
Certifications in Linux, Java, Web development, AWS are desirable but not required.
This is an exciting opportunity to work in a high-tech company providing a unique personalized texting service.
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