Software Systems Support Professional

10 hours ago

Bellary, Karnataka, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,40,00,000

Job Title: Technical Support Specialist

Job Type: Full-time

Location: India

Position Overview

The Technical Support Specialist is responsible for ensuring the smooth operation of Access Control and CCTV systems.

Key Responsibilities:
  • Technical Product Support:
    • Configure support for Access Control and CCTV systems.
    • Diagnose and troubleshoot software and hardware issues related to Access Control and CCTV systems.
    • Provide remote support to internal clients on system configuration.
    • Track system issues through to resolution within agreed time limits.
    • Escalate unresolved issues to appropriate internal teams.
  • Application Server Support:
    • Install and configure security system applications on servers.
    • Monitor application services hosted on servers 24/7.
    • Escalate unresolved issues to appropriate internal teams.
  • Other Responsibilities:
    • Respond timely and professionally to emergency service calls during office hours and off-office hours.
    • Involves other team members to establish best practices/decisions.
    • Act independently as and when required.
    • Report to senior management to ensure satisfaction of work.
    • Participate in departmental meetings.
Requirements:
  • Engineering Degree in Electronics/Computer Science or equivalent qualification.
  • Knowledge of Access Control and CCTV systems.
  • Experience in CCURE 9000 and CCURE GO software and related hardware (i.e., iStar controller) and integration.
  • Experience in enterprise CCTV systems like Intellicene (Cognyte/Verint), Symphia VMS, Genetec video solutions etc.
  • Experience in Windows Server Operating systems (e.g., Windows Server 2016, 2019).
  • Experience in SQL and PowerShell programming.
  • Excellent problem-solving skills and analytical thinking.
  • Technical trouble shooting and reverse engineering skills.
  • Excellent verbal and written communication skills.
  • Motivated self-starter and ability to multitask.

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