Technical Support Specialist

6 days ago

Delhi Chennai, India beBeeCustomerSupport Full time US$ 40,000 - US$ 80,000

Are you a detail-oriented professional with excellent problem-solving skills? Do you have experience in providing top-notch technical support to end-users?

About the Role

This is an exciting opportunity to work as a Service Desk Analyst, providing first-line technical support to our users via phone, email, chat, or ticketing system.

  • Main Responsibilities:
  • Provide technical support for IT hardware, software, and network issues.
  • Log, categorize, prioritize, and track all incoming incidents and service requests within our IT Service Management (ITSM) system.
  • Perform initial troubleshooting and diagnosis of common IT problems, including password resets, software installations, connectivity issues, and basic hardware diagnostics.
  • Escalate complex or unresolved issues to appropriate teams, ensuring smooth handovers and clear communication.
  • Communicate effectively with users regarding their IT issues and resolution status.
Requirements

To be successful in this role, you will need:

  • Proven Experience: In a Service Desk, Help Desk, or IT Support role.

You should also possess:

  • Strong Skills: Customer service skills, effective communication, and a focus on user satisfaction.
  • Familiarity with ITSM Tools: Proficiency in using tools like ServiceNow or Jira Service Management for ticketing and tracking.
  • Operating System Knowledge: A solid understanding of Windows operating systems and Microsoft Office Suite.
  • Technical Know-How: Basic knowledge of networking concepts, hardware troubleshooting, and mobile device support.
  • Problem-Solving Ability: Excellent analytical skills to diagnose and resolve technical issues.
Benefits

This role offers a range of benefits, including:

  • A fast-paced environment where you can grow your skills.
  • The opportunity to work with a talented team.
  • A competitive salary and benefits package.
About Us

We are a dynamic organization committed to delivering exceptional customer service. We value innovation, teamwork, and continuous improvement.

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