Strategic Business Process Manager

3 days ago


Delhi, Delhi, India Firstsource Full time
Company Overview:
Firstsource, a reputable business process management service provider, is part of the RP Sanjiv Goenka Group. The company offers customized solutions to 100+ leading brands across various sectors.

Salary and Benefits:
The estimated annual salary for this position is ₹1,200,000 - ₹1,500,000, based on industry standards and location. Firstsource provides its employees with competitive compensation packages, benefits, and opportunities for growth.

About the Job:
This role involves working closely with project sponsors, cross-functional teams, and assigned project managers to plan and develop project scope, deliverables, resources, work plans, budgets, and timelines. The successful candidate will also collaborate with program managers to identify risks and opportunities across multiple projects within the department, transforming data into strategic plans. Additionally, they will analyze and evaluate program risks, producing reports for management and stakeholders.

Required Skills and Qualifications:
To be successful in this role, you will need:
• WFM experience (mandatory)
• Advanced Excel expertise
• Experience in creating dashboards
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills

Job Requirements:
This position requires working from an office in Mumbai, India, with a shift in UK hours. The ideal candidate will have strong technical skills, including advanced Excel knowledge, and experience in creating dashboards. They should also be able to analyze and evaluate program risks effectively.

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