Chief Customer Experience Analyst

Quality Assurance RoleAs a Quality Assurance Specialist, you will play a pivotal role in ensuring the effectiveness and quality of customer interactions.Primary duties include:Listening to and evaluating recorded sales calls against defined quality standards.Identifying strengths and gaps in sales conversations, focusing on customer experience, compliance,...

About Us:One Banc is a neo-bank, building the economic infrastructure for the workforce of India.The idea of One Banc started when a young girl asked Vibhore, a serial entrepreneur, why the money in her piggybank never grew.Adopting this philosophy of #Demand More, One Banc connects enterprises, banks, and HR Tech platforms to enhance value for all...

Key Performance AnalystOur organization is seeking a diligent and detail-oriented Key Performance Analyst to join its team. The selected candidate will be responsible for:Evaluating call quality parameters and scoring inbound/outbound calls.Providing constructive feedback and coaching to enhance performance.Identifying communication gaps, process adherence...

Job Title: Customer Service ExecutiveThis role involves handling inbound voice calls from international customers, providing timely and effective resolutions to their inquiries, and ensuring an exceptional customer experience.Main Responsibilities:Handle customer inquiries in a professional, courteous, and efficient manner.Issue resolution: Identify customer...

About UsNetTech Solutions LLP is a company that specializes in placements, technology consulting, project execution, product development, sales, and training. Our expertise allows us to provide innovative solutions to our clients and deliver exceptional results.Job DescriptionWe are seeking a skilled Customer Service Representative to work on-site in...

Job Summary:We are seeking an experienced chief growth strategist to drive customer acquisition through our referral program.This role will be part of the organic growth marketing team and will report directly to the Senior Director of Marketing.Roles & Responsibilities:Referral Marketing:• Develop and execute data-driven strategies for the referral...

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? As a Customer Service Specialist, you will play a vital role in ensuring our customers receive top-notch support and service.We're looking for a talented individual who can excel in this dynamic role and take ownership of providing seamless...

Job Title: Customer Experience StrategistAbout the Role:This position is responsible for developing and executing customer experience strategies that drive business growth and customer satisfaction.Main Responsibilities:Develop and implement CRM strategies to engage customers, improve retention, and enhance their overall experience.Lead a team of CRM...

Key Responsibilities:Resolve customer inquiries in a timely and accurate manner.Maintain exceptional customer service standards through empathetic, professional, and customer-centric approaches.Collaborate with the sales team to provide seamless support throughout the sales process.Utilize CRM software to track interactions, document inquiries, and generate...

Job Title: Customer Experience AssociateAbout This RoleWe are seeking highly motivated and skilled individuals to join our team as Customer Experience Associates. In this role, you will be responsible for providing exceptional customer service through chat.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Provide accurate...