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Customer Experience Associate

2 weeks ago

Solapur, Maharashtra, India beBeeCustomerExperience Full time ₹ 4,50,000 - ₹ 8,00,000

Job Title: Customer Experience Associate

About This Role

We are seeking highly motivated and skilled individuals to join our team as Customer Experience Associates. In this role, you will be responsible for providing exceptional customer service through chat.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate information about products and services.
  • Resolve customer concerns efficiently while ensuring customer satisfaction.
  • Document all interactions in the system according to company policies.
  • Follow standard procedures and guidelines for issue resolution.
  • Collaborate with internal teams when needed.
Requirements:
  • Education: Undergraduate or Graduate degree in any field.
  • Communication Skills: Excellent written English communication is mandatory.
  • Ability to multitask and handle pressure in a fast-paced environment.
  • Prior experience in BPO or chat support is an advantage.
What We Offer

This role involves working in a rotational shift (24/7 including night shifts) with a free cab facility for home pickup and drop. It's an ideal opportunity for those seeking a dynamic work environment.