Customer Experience Strategist

3 days ago


Solapur, Maharashtra, India beBeeAnalytical Full time ₹ 9,00,000 - ₹ 14,00,000

Job Title:

Customer Experience Strategist

As a Customer Experience Strategist, you will play a vital role in shaping our customer engagement strategies. You will be responsible for analyzing customer data to identify trends and areas of improvement, and developing actionable insights to enhance overall customer satisfaction.

Key Responsibilities:

  • Analyze customer feedback and data to identify pain points and areas of improvement.
  • Develop and implement strategic plans to improve customer experience.
  • Collaborate with cross-functional teams to ensure data accuracy and consistency.
  • Provide regular updates on customer experience metrics and progress towards goals.

Requirements:

  • Minimum 6 months of experience in data analysis or MIS.
  • Strong analytical mindset with problem-solving ability.
  • Proficiency in Excel (basic to advanced).
  • Good communication skills with the ability to connect empathetically with customers.
  • A customer-first mindset and eagerness to contribute to continuous improvement.

About Us:

We are a team driven by insights, empathy, and passion. We believe in creating meaningful customer experiences by listening to our customers and understanding their challenges.



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