Customer Experience Strategist

8 hours ago

Solapur, Maharashtra, India beBeeExperience Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title: Customer Experience Strategist

  • About the Role:
    • This position is responsible for developing and executing customer experience strategies that drive business growth and customer satisfaction.
  • Main Responsibilities:
    • Develop and implement CRM strategies to engage customers, improve retention, and enhance their overall experience.
    • Lead a team of CRM specialists, providing guidance, mentorship, and support to ensure their professional development and job satisfaction.
    • Oversee the configuration, customization, and integration of the CRM system to ensure optimal performance and data integrity.
    • Analyze customer data to identify trends, generate reports, and measure campaign effectiveness.
    • Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience.
    • Provide training and support to CRM users, ensuring effective adoption and utilization of the system.
    • Stay informed about CRM technology trends and best practices to recommend innovative solutions and improvements.
    • Monitor and analyze CRM performance metrics, making data-driven recommendations for improvement.
  • Requirements:
    • Strong understanding of CRM strategies and technologies.
    • Excellent leadership and teamwork skills.
    • Ability to analyze complex data and make informed decisions.
    • Effective communication and interpersonal skills.
  • What We Offer:
    • A dynamic and supportive work environment.

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