Customer Experience Strategist

3 days ago


Solapur, Maharashtra, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,50,00,000
Product Support Leadership Opportunity

We are seeking an accomplished Product Support Lead to spearhead our customer support operations. As a pivotal member of the Customer Success department, you will oversee and optimize our support processes to deliver exceptional customer experiences.

Key Responsibilities
  • Lead and manage a team of product support specialists to achieve performance goals
  • Provide technical guidance and training to support teams and customers
  • Identify and resolve complex technical issues efficiently
  • Measure and enhance customer experience with data-led decisions and tracking KPIs
Requirements
  • Bachelor's degree or equivalent experience in Computer Science or related field
  • 4+ years of experience in Customer Support for a B2B SaaS platform company
  • Excellent troubleshooting, presentation, and documentation skills


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