Customer Experience Ambassador

1 week ago

Solapur, Maharashtra, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000
Job Title: Customer Service Executive

This role involves handling inbound voice calls from international customers, providing timely and effective resolutions to their inquiries, and ensuring an exceptional customer experience.

Main Responsibilities:
  • Handle customer inquiries in a professional, courteous, and efficient manner.
  • Issue resolution: Identify customer concerns and provide appropriate solutions to ensure customer satisfaction and retention.
  • Documentation: Record customer interactions and transactions in designated systems.
  • Product/service expertise: Develop thorough knowledge of company products or services to assist customers effectively.
  • Adherence to policies: Follow guidelines, procedures, and quality standards during all customer interactions.
  • Cross-functional collaboration: Work closely with other departments to resolve complex customer issues and enhance the service experience.
Requirements:
  • Excellent communication skills: Strong verbal and written communication abilities, conveying information clearly and confidently.
  • Customer-centric mindset: Passion for delivering exceptional customer service and understanding customer needs.
  • Problem-solving skills: Ability to assess situations quickly, troubleshoot issues, and provide effective resolutions.
  • Adaptability: Comfortable handling various customer interactions and working in a fast-paced environment.
  • Technical proficiency: Familiarity with basic computer applications and customer service software/tools.
  • Team player: Willingness to collaborate with team members and contribute to a supportive work culture.

The ideal candidate will be proactive, have a passion for service excellence, and be comfortable working night shifts as required.

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