Customer Service Ambassador

2 days ago

Solapur, Maharashtra, India beBeeHospitality Full time ₹ 60,00,000 - ₹ 80,00,000

We are seeking an exceptional hospitality professional to join our team in a key role that will create unforgettable experiences for our guests.

Key Responsibilities:
  • Greeting and Welcome: Greet guests warmly, setting the tone for a memorable experience.
  • Reservation Management: Efficiently manage reservations, waitlists, and guest seating to ensure seamless operations.
  • Menu Assistance: Assist guests with menu queries, special requests, and dietary needs, ensuring their satisfaction.
  • Relationship Building: Build strong relationships with regular guests, recognizing VIP customers and tailoring services to meet their needs.
  • Feedback and Complaints: Handle guest feedback and complaints with professionalism and empathy, resolving issues promptly.
  • Operational Coordination: Collaborate with service staff, kitchen, and management to maintain smooth operations.
What We're Looking For:
  • Excellent Communication: Strong communication and interpersonal skills, enabling effective interactions with guests and colleagues.
  • Professionalism: A friendly, professional, and approachable personality, instilling confidence in our guests.
  • Organizational Abilities: Strong organizational and multitasking abilities, handling multiple responsibilities with ease.
  • Prior Experience: Prior experience in hospitality, F&B, or guest relations is highly valued, providing a competitive edge.
  • Adaptability: Ability to remain calm and positive in a fast-paced environment, adapting to changing circumstances.

This role offers a unique opportunity to be part of a growing brand, fostering career growth and learning opportunities in the F&B industry.

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