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Customer Service Ambassador

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Customer Service Representative Job Description

About the Role

We are seeking an experienced Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, resolving issues in a timely and accurate manner, and building long-lasting relationships with our customers.

Key Responsibilities
  • Act as the primary point of contact for customers via phone, email, or chat.
  • Respond to customer queries in a prompt and professional way.
  • Identify customer needs and propose suitable solutions by coordinating with cross-functional teams.
  • Follow up with customers to ensure their issues are resolved.
  • Maintain a deep knowledge of company products and services.
Requirements
  • Bachelor's degree in management, marketing, communication, or a similar field.
  • Experience as a relationship manager, in customer service, or a similar role.
  • Proficiency in Microsoft Office, CRM software, and use of ticketing systems.
  • Excellent written, verbal skills, and interpersonal skills.
  • Good conflict resolution and problem-solving skills.
  • Able to multi-task and display patience when handling tough cases.
What We Offer

We offer a dynamic and supportive work environment that encourages growth and development. Immediate start available for this individual contributor role.