Chief Customer Experience Officer

5 days ago


Solapur, Maharashtra, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000
Quality Assurance Role

As a Quality Assurance Specialist, you will play a pivotal role in ensuring the effectiveness and quality of customer interactions.

Primary duties include:

  • Listening to and evaluating recorded sales calls against defined quality standards.
  • Identifying strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
  • Preparing detailed feedback reports and sharing insights with the Training team.
  • Collaborating with trainers to design solutions for skill gaps and recommend process improvements.
  • Monitoring the impact of feedback implementation and updating evaluation criteria as needed.


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