
Remote Call Center Customer Service Professional
1 week ago
Call Center Representative
We are seeking a highly skilled and motivated Call Center Representative to fulfill key customer service objectives. The ideal candidate will be responsible for making outbound calls to warm leads, adhering to scripted communication protocols, and scheduling insurance consultation appointments.
Key Responsibilities:
- Make a high volume of outbound calls each day using our automated system.
- Follow established scripts to convey basic information and schedule appointments.
- Maintain accurate and up-to-date CRM records.
- Attend team meetings and participate in performance coaching sessions.
- Collaborate closely with the team lead to ensure quality and consistency in all interactions.
Required Skills and Qualifications:
- Excellent spoken English and phone etiquette skills.
- Previous call center or BPO experience is highly valued.
- Strong attention to detail and goal-oriented mindset.
- Ability to work independently in a remote setting.
- Familiarity with customer service or outbound calling environments is an asset.
Benefits:
- A full-time, remote/work-from-home position.
- Team-led training from U.S. call center experts.
- A dynamic, fast-paced virtual team culture.
- A long-term opportunity with potential for future advancement.
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