Customer Service Specialist

5 days ago

Aligarh, Uttar Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 8,00,000

Job Overview:

As a key member of our customer service department, the primary objective of this role is to provide exceptional customer satisfaction to clients.

This involves engaging with customers through various channels, including emails, social media, and phone calls. Excellent communication skills, both verbal and written, are essential for responding to customer inquiries and resolving complaints in a professional manner.

A successful candidate should possess strong listening skills, enabling them to complete tasks simultaneously while maintaining a high level of productivity. Additionally, the ability to work effectively in a fast-paced environment is crucial.

Key Responsibilities:

  • Develop in-depth knowledge of products and services.
  • Provide timely support to customers through email ticketing systems, social media, and phone calls.
  • Effectively resolve customer complaints and queries by providing detailed information.
  • Maintain accurate records of each phone call for future reference.
  • Conduct training sessions for new employees to enhance their skills.
  • Foster exceptional customer service and satisfaction.
  • Follow up with customers for further information.
  • Gather feedback from customers.
  • Negotiate terms and conditions with customers.

Essential Skills and Qualifications:

  • Prior experience as a Customer Support Executive or similar position in customer service.
  • Exceptional communication and problem-solving skills.
  • Customer-oriented individual with a passion for delivering excellent service.
  • Ability to meet deadlines and prioritize tasks efficiently.
  • Strong interpersonal and organizational skills.
  • Excellent phone etiquette and active listening abilities.
  • Quick learner with exceptional decision-making skills.

Benefits:

This role offers a unique opportunity to develop your skills and expertise in customer service, while contributing to the success of our organization.

Transformative Learning Solutions is a leading provider of innovative solutions dedicated to empowering individuals and organizations to achieve their full potential.

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