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Automotive Spare Parts Customer Service Representative
2 weeks ago
We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Specialist in Automotive Spare Parts. In this role, you will be responsible for providing exceptional customer service to our clients across multiple channels.
Key Responsibilities:
- Manage daily customer requests through a shared mailbox and provide timely support to address their inquiries and concerns.
- Ensure customer satisfaction by promptly addressing complaints and resolving issues in a professional manner.
- Conduct product sales and process returns and related requests in accordance with company policies.
- Identify and assess customers' needs to deliver tailored solutions that meet their expectations.
- Handle customer complaints, provide effective solutions, and follow up to ensure resolution and maintain a positive relationship.
- Maintain accurate records of customer interactions, comments, and complaints to inform future improvements.
- Collaborate with internal teams to find innovative solutions to complex problems and drive business growth.
- Adhere to established communication procedures, guidelines, and policies to ensure consistency and excellence.
Requirements and Skills:
- Demonstrated experience in customer-facing roles, preferably in the automotive industry.
- Knowledge of automotive repair, parts, and components is essential.
- Technical or engineering background is an advantage.
- Excellent proficiency in English, both written and spoken.
- Strong analytical and problem-solving skills to diagnose issues and propose effective solutions.
- Able to multitask, prioritize tasks, and manage time efficiently to meet deadlines.
- Professional demeanor with excellent interpersonal and communication skills to build strong relationships with customers.
- Teamwork skills to collaborate effectively with colleagues and other departments.
- Digital literacy and adaptability to new technologies and processes.
This role offers opportunities for growth and development in a dynamic and supportive environment. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.
