Customer Service Representative

3 days ago

Aligarh, Uttar Pradesh, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 8,00,000

**Job Title:** Customer Service Representative

We are seeking a talented and customer-focused individual to join our team as a Customer Service Representative.

  • Key Responsibilities:
  • Respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Maintain records of customer interactions and feedback for process improvement.
  • Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
  • Strive to achieve customer satisfaction targets and contribute to a positive brand image.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline (preferred: Business Administration, Communication).
  • 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
  • Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Empathetic, patient, customer-first mindset.
  • Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.
  • Willingness to work in flexible shifts as per business needs.

About the Role:

This is a fantastic opportunity to work with a leading astrology app and make a real difference in customers' lives. If you have a passion for delivering exceptional customer experiences, we encourage you to apply.

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