
Customer Service Representative
2 days ago
Company Description
ACTIVEPRO TECHNOLOGY PRIVATE LIMITED is a service-oriented company specializing in the support of physical critical infrastructure of IT & Security Systems & Automation Systems. With over a decade of experience, our founders bring expertise in technology products, facility management, and consulting services. We provide comprehensive services including web design, software development, computer hardware and networking, and security systems. Our expertise extends to annual maintenance contracts, IT infrastructure, project management, data centers, and automation systems. We serve a diverse clientele including banking, government, and private sectors.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Alligarh ( Uttar Pradesh). The Customer Service Representative will handle day-to-day client interactions, ensuring customer satisfaction and support. Responsibilities include responding to customer inquiries, resolving complaints, maintaining customer records, and providing a positive customer experience. The role requires excellent communication skills and the ability to work efficiently in a team-oriented environment.
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Experience in Customer Service Representatives and Customer Experience
- Excellent communication and interpersonal skills
- Ability to manage and resolve customer complaints effectively
- Strong organizational and record-keeping skills
- Proficiency in using customer service software and tools is a plus
- High school diploma or equivalent; additional qualifications are a plus
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