Customer Service Ambassador

2 weeks ago

Aligarh, Uttar Pradesh, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Representative Opportunity

We are seeking an individual to fill a Customer Service Representative position. This role is perfect for someone who excels in providing exceptional customer service, resolving issues efficiently, and maintaining accurate records.

The ideal candidate will have strong communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They will respond promptly to customer inquiries via email, chat, and phone, while communicating clearly, patiently, and professionally. Additionally, they will coordinate with internal teams to resolve issues and keep accurate records of interactions in our CRM system.

Key Responsibilities:

  • Respond to customer inquiries via multiple channels (email, chat, phone)
  • Communicate effectively and professionally with customers
  • Collaborate with internal teams to resolve customer issues
  • Maintain accurate records of customer interactions in our CRM system
  • Identify opportunities for improvement and contribute to the development of processes and procedures

Requirements:

  • 0–2 years of experience in customer service (internships count)
  • Fluency in written and spoken English
  • Calm, empathetic, and solution-oriented approach
  • Ability to multitask, prioritize tasks, and maintain organization
  • Graduate degree in any field
  • Bonus: Experience working in e-commerce or with global customers

Benefits:

This role offers a unique opportunity to grow and develop your skills in a dynamic and supportive environment. As a valued member of our team, you can expect:

  • Opportunities for professional growth and development
  • A collaborative and inclusive work environment
  • A competitive salary and benefits package

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