
Customer Service Representative
4 weeks ago
About the Role
We're looking for a friendly, confident phone professional to call beauty parlour/salon leads and book appointments. You'll engage prospects, answer basic service questions, handle objections, and schedule confirmed slots—while keeping everything organized in our CRM.
Key Responsibilities
- Call and follow up with warm/cold leads to book salon appointments
- Qualify prospects, understand needs, and position services clearly
- Handle objections politely; reschedule/cancel when needed
- Send confirmations and reminders; improve show-up rate
- Update CRM/dialer notes accurately; maintain daily call/booking reports
- Hit weekly KPIs (contact rate, booking rate, show rate, attendance)
Must-Have Requirements
- 2+ years working with US customers/market
- Prior calling experience (appointment setting / sales / customer service)
- Availability 4 Hours every day including weekends (Sat and Sun), 1:30 AM to 5:30 AM
- Excellent spoken English, clear and friendly phone presence
- Organized, detail-oriented, and comfortable with scheduling tools/CRMs
- Reliable WFH setup: stable internet and quiet space.
- Immediate joiner
- Candidate must be from Kolkata or a nearby state and can visit the office when needed.
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