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Customer Service Advocate
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We are seeking a Customer Service Representative to join our team. This role involves providing end-to-end support to clients through various communication channels.
Key Responsibilities:- Contact clients via phone and email, addressing their inquiries and resolving issues in a timely manner.
- Maintain positive relationships with clients by ensuring effective communication and issue resolution.
- Coordinate with internal teams to resolve service-related concerns and provide proactive customer support.
- Support client onboarding, documentation, and order processing.
- Manage escalations and communicate effectively with customers.
- Assist in gathering feedback and sharing insights with management to enhance the customer experience.
- Bachelor's degree (Business, Logistics, or related field preferred).
- 2-3 years of experience in customer service, client relations, or logistics support.
- Strong communication skills in English.
- Problem-solving ability with a customer-centric mindset.
- Knowledge of North American Trucking operations is an asset.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency in MS Office and CRM tools.
